However, we do understand that you may have the need to change your plans. Please feel free to discuss you situation with a staff member. We are here to help you.

We accept order cancellation within 24h of successful purchase.

To cancel youe order, you must inform us by calling our helpline or let us know of your decision to cancel the order by email. Once completed, submit it electronically to the email address above or post it to the postal address above marked for Refund and Cancellation. You must clearly state your intention to cancel the products. To meet the cancellation deadline, it is sufficient for you to send your communication concerning exercising the right to cancel before the cancellation period has expired.

We hope you are completely satisfied with your order, but we understand if the product is unsuccessful. We only return damaged/defective items.

1. Refunds will be processed within 5 days of submitting your application. Refunds will be returned to your original payment account within 10 working days of receipt of the goods and guaranteed completeness of the goods.

2. The original shipping fee and insurance are non-refundable.

3. The buyer is responsible for the freight, tax, etc. by the return, and the seller does not bear all the expenses incurred by the return.
If you have any issues with your refund, you must contact Customer Support within 180 days after your order was first placed.

We will tell you the return address by mail:

Company Name: Nanjing Fubisci Biotechology Co., Ltd.

Company Address: Building C, 13rh Floor, No.26, Zhongshan North Road, Gulou District, Nanjing

Office Number: +86 189 4406 7691